Refund Policy

1.What this policy covers

This policy covers subscription fees paid to Cocarooms for the Shared and Whole House plans. It does not cover rent or security deposits paid by residents to operators. Those refunds are managed by the operator, recorded in the Deposit Book and paid from the operator's own account.

2.The free plan

The Single plan is free for up to 20 beds, so there is nothing to refund.

3.Monthly billing

• You can cancel at any time. Your plan stays active until the end of the month already paid for.
• Partial months are not refunded, and you will not be charged again after cancelling.

4.Yearly billing

• If you cancel within 14 days of your first yearly payment, you receive a full refund.
• After 14 days, you can cancel the renewal. The plan stays active until the end of the paid year.
• If you move to a smaller plan or reduce your bed count during the year, the difference is credited to your next bill.

5.Billing mistakes

If you are charged for beds that were blocked, closed or never live, or charged twice, tell us within 60 days and we will refund or credit the difference once confirmed.

6.Payment gateway charges

Gateway charges on rent and deposits are set by your payment gateway and are not refundable by Cocarooms. Disputes about these charges should be raised with the gateway.

7.How refunds are paid

Approved refunds go back to the original payment method within 7 to 10 working days. We confirm by email once the refund is issued.

8.Requesting a refund

Send your request through the Connect with us page with your account email and the invoice in question.