Complaint Box
Leaky taps fixed before they become bad reviews.
Residents raise a complaint with a photo from their phone. Managers assign it to the right person, track it to done, and residents are told when it is fixed.
The kitchen notice board
Complaint Box
Bathroom tap leaking
Room B · photo
Wi-Fi slow, Floor 3
Ravi, IT vendor
Corridor light out
Electrician
Geyser, D-room
Closed in 3h 10m
What lives in this room
Six things Complaint Box handles for you, so the manager can spend the day on residents instead of registers.
Photo complaints
Residents snap the problem, pick a category and send. No more vague WhatsApp voice notes.
Assign to the right hands
Route plumbing, electrical, Wi-Fi or housekeeping to your staff or outside vendors.
Fix-time targets
Set a target per category. Anything past target is raised to the property manager.
Repeat-issue spotting
The same geyser failing three times shows up, so you replace it instead of patching it.
Resident sign-off
Residents confirm the fix and rate it, so closed really means closed.
Maintenance report
Complaints by category, floor and vendor, with average fix time each month.
How it runs
Four steps, then it runs itself
- 1
Resident raises it
Photo, category and room from the Resident App.
- 2
Manager assigns it
To staff or a vendor, with a target time.
- 3
Work gets done
Status updates reach the resident automatically.
- 4
Resident confirms
Fixed, rated and logged for the monthly report.
On the label
The details
- Categories
- Plumbing, electrical, Wi-Fi, housekeeping, food, other
- Statuses
- New, assigned, in progress, fixed, reopened
- Vendor access
- Simple link, no app install needed
- Escalation
- Automatic, after the target time
Do vendors need an account?
No. Vendors get a link to the job with the photo and room. They mark it done from that link.
Can residents complain anonymously?
For sensitive issues like conduct or safety, residents can choose to hide their name from floor staff. The owner still sees it.
Can complaints come in on WhatsApp?
Residents can raise them from the Resident App or by replying to the house WhatsApp number, which files them for you.
Is there a monthly report?
Yes. Complaints by type, average fix time and repeat issues, per property.
Lights on
Every window lit. Every bed paid for.
Put your first 20 beds on Cocarooms tonight. Free, with no time limit and no card.
Ring the front porch bell